Legal Document

REFUND AND CANCELLATION POLICY

Website: https://ip-platform.kniwealth.com/

Last Updated: June 2026

OVERVIEW

This Refund and Cancellation Policy outlines the conditions under which you may cancel an order or seek a refund for a product or service purchased through the Platform at https://ip-platform.kniwealth.com/.

By purchasing through the Platform, you agree to the terms set out below.

1. CANCELLATIONS

1.1 CANCELLATION WINDOW

Cancellation requests will only be considered if the request is made within 1 (one) day of placing the order.

1.2 EXCEPTIONS TO CANCELLATION

Cancellation requests may not be entertained in the following situations:

  • The order has been communicated to the relevant seller or merchant listed on the Platform and they have initiated the fulfilment or delivery process.
  • The product or service has already been delivered or made accessible to you.

In such events, you may choose to reject the product or service upon delivery, where applicable.

1.3 NON-CANCELLABLE ITEMS

We do not accept cancellation requests for time-sensitive or perishable items or services. However, a refund or replacement may be considered if you can establish that the quality or functionality of the service delivered does not meet the description provided on the Platform (see Section 2 below). If any refund approved by the company it wll take 7 working days to credit to your originial source account

2. REFUNDS

2.1 DAMAGED OR DEFECTIVE PRODUCTS

In case of receipt of a damaged or defective product, please report it to our customer service team within 1 (one) day of receipt. The request will be reviewed once the seller or merchant listed on the Platform has verified the defect at their end.

2.2 PRODUCT NOT AS DESCRIBED

If you believe that the product or service received is not as shown on the Platform or does not match your expectations, you must bring it to the notice of our customer service team within 1 (one) day of receiving the product or gaining access to the service. Our customer service team will review your complaint and take an appropriate decision at their discretion.

2.3 WARRANTY ISSUES

For complaints regarding products or services that come with a manufacturer's warranty, please refer the issue directly to the manufacturer. We shall not be liable for warranty claims that fall outside our scope of services.

2.4 REFUND PROCESSING TIME

In cases where a refund has been approved by KnI Wealth, the refund will be processed within 7 (seven) business days from the date of approval. The credited amount will be returned via the original payment method used at the time of purchase, subject to the processing timelines of the respective payment gateway or financial institution.

3. HOW TO RAISE A CANCELLATION OR REFUND REQUEST

To raise a cancellation or refund request, please contact our customer service team through the contact information available on the Platform. Please provide the following details when submitting your request:

  • Your registered email address
  • Order ID or transaction reference number
  • Reason for cancellation or refund request
  • Supporting evidence, if applicable (e.g., screenshots, error descriptions)

All requests will be acknowledged within 2 (two) business days. Our team will communicate the outcome of your request within a reasonable timeframe.

4. CONTACT US

For any queries or concerns regarding this policy, please reach out to us:

KnI Wealth 14, 1404, Sorrento Building, Hiranandani Gardens, Powai, Mumbai, Maharashtra – 400076

Website: https://ip-platform.kniwealth.com/ Support Hours: Monday to Friday, 9:00 AM – 6:00 PM IST